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Key: XCF-1899
Type: New Feature New Feature
Status: Open Open
Priority: Minor Minor
Assignee: Unassigned
Reporter: Martin Steinmann
Votes: 0
Watchers: 0
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sipXconfig

AA: Add action to transfer to Group Attendant

Created: 2007-10-08 14:02   Updated: 2008-08-25 23:33
Component/s: autoattendant
Affects Version/s: 3.9.3
Fix Version/s: None

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown


 Description  « Hide
With the introduction of individual zero-out configuration, the meaning of operator has changed. We currently have an action called "Operator" that transfers to the extension with the alias 0 (the default AA by default).

This issues proposes a new AA action called "Group Attendant". The admin can then enter a user group. When hitting the corresponding key, callers will be transferred to the zero-out extension of the group indicated. (If users change the group setting individually on the user portal, the AA still transfers to the default setting for the group. This requires a group setting to be entered for this group and the help text should make that clear.)

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Damian Krzeminski - 2007-10-10 11:07
That also means that every time user group is changed all affected auto attendants need to be propagated.