[#XCF-2134] allow display of CDR failure reason and status

sipXconfig

allow display of CDR failure reason and status

Created: 2008-01-09 15:38 Updated: 2008-08-26 11:14

Component/s:

CDRs

Affects Version/s:

3.8

Fix Version/s:

4.2

Original Estimate:	Unknown	Remaining Estimate:	Unknown	Time Spent:	Unknown
File Attachments:	1. issue-XCF-2134.patch (3 kb)

Description

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The CDR display doesn't provide any info on why calls failed. This leads customers to make incorrect assumptions about failure reasons. It also makes difficult to know if failures need troubleshooting. Since the CDR schema already includes failure reason (eg 'Proxy Auth Required') and failure status (eg '407') it would be useful if sipxconfig would display it, perhaps only after clicking on a 'Detailed View' link.

For example, here's the usual view of a failed CDR:

  From To Start Duration Status
  Jay Cox - 170 2123413700 12/12/07 10:46 AM 0 seconds Failed

The proposal is that if the sipx admin clicks on a Detailed View link on the CDR screen the display would look like this:

  From To Start Duration Status Failure Reason Failure Status
  Jay Cox - 170 2123413700 12/12/07 10:46 AM 0 seconds Failed 'Proxy Auth Required' 407

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Comments

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Change History

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ShruthiHarish - 2008-01-31 06:40

Attaching the patch

-Shruthi Jagadesh

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Martin Steinmann - 2008-02-22 14:55 - edited

This patch adds columns for "Failure Status" and "Failure Reason" to both the Active calls tab and the historic calls tab on the CDR page. I don't think this makes sense on the active calls tab as calls displayed there are all "In Progress".

On the historic page it should be possible to select a link called "Detailed View" that would add the two new columns to the table, so that the default view does not include these colums since most calls will succeed and not fail.

We also have a filtering capability that includes "From", "To" and "From and To". Adding the two failure columns would require adding a capability to filter for failed calls only. Otherwise it can be very difficult to find particular failed calls.

I could not test this with actual CDR records filled into the table, but I am assuming that column with adjusts with content. How wide is the table with all columns present? Does it overlap with the help text on the right side?

Have you tested the download to CSV file feature? Are the two new columns include in the CSV file?

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Martin Steinmann - 2008-05-31 07:30

Shruthi - Could you please have a look at the attached patch and update according to comments? thanks --martin