[#XCF-2458] LG-Nortel 6812 too many speed dials is causing "Maximum number of allowed lines is 11"

sipXconfig

LG-Nortel 6812 too many speed dials is causing "Maximum number of allowed lines is 11"

Created: 2008-04-16 13:10 Updated: 2008-10-06 10:14

Component/s:

lg-nortel

Affects Version/s:

3.10.0

Fix Version/s:

None

Original Estimate:	Unknown	Remaining Estimate:	Unknown	Time Spent:	Unknown
File Attachments:	1. sipx-configuration-venus.qantom.int.tar.gz (475 kb) 2. sipxconfig.log (3 kb)
Environment:	SCS 2.0 3.10.1-012120 2008-03-26T18:48:31 (Nortel revision 8609)

Description

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LG-Nortel 6812 (00405a17c57d) running with two lines: 209 & 202.

In sipXconfig, I deleed the two lines from this phone, and added line 200. I then did a "Send Profiles" in order to force a write of the profile to disk. (I know this won't restart the phone, since it isn't yet registered for 200.)

The problem is that the Projection job fails with the message: "Maximum number of allowed lines is 11"

sipx-configuration-h1.nt.sipit.net.tar.gz is too big to attach, so just the sipxconfig.log is attached. Let me know what others are needed.

Also, after the snapshot I deleted the phone and re-added it. The Projection job still fails, same message.

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Comments

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Lih-Shyng Tzeng - 2008-04-16 13:18

Raghu, Could you please try to reproduce this issue? Thanks.

[ Permlink | « Hide ]

Rashmi Ratkal - 2008-04-17 01:54

The issue cannot be reproduced.

Test scenario:
1. Add users 121, 122 and 300.
2. Add a new LIP-6812 phone.
3. Add two lines to LIP-6812 and Send Profile.
4. Now delete the lines.
5. Add new line 300 for the same LIP-6812 phone and Send Profile(phone doesn't restart).
6. Check the Job Status profile.

Result: The Projection for the LIP-6812 indicated Status as 'Completed'.

Verified build: 3.10.1-012233
LIP-6812 firmware version: 1.2.38sp

Attachment: sipx-configuration-venus.qantom.int.tar

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Damian Krzeminski - 2008-05-01 06:05

I checked the plug-in code and it looks like it's using phone lines to add monitored BLF buttons to the phone profile (in LgProfileContext.getContext). This might not be a valid configuration for this phone but it still looks like a plug-in bug to me.
Can you check if the sum of user accounts and monitored speed dial entries exceeds 11 when you get this error.

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Dale R. Worley - 2008-05-27 15:29

There's also a UI problem: If we specify a certain number of BLFs for a user, how do we handle the situation where the limit is different for different phones on which the extension appears? I think we should report "too many lines" for this case, but not treat it as a fatal error.

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Damian Krzeminski - 2008-05-27 16:12

Actually, I am not even sure if plugin *should* use phone lines to add BLF or speed dial capability. There might be a limit of BLF lines monitored, or a limit for the number of speed dial entries (and we probably can do a better job reporting when those limits are exceeded for any phone). But current implementation requires that BLFs and speeddials are limited by the number of supported lines (user accounts) and that seems incorrect.

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Paul Mossman - 2008-06-10 15:49

I notice this issue is "Needs Information" and is assigned to me, but I'm not sure what the question is.

Seems that the problem occurred because the number of lines plus the number of speed dials exceeded the number of free buttons on the phone. Would it be appropriate to change the plug-in to simply omit the speed dials and/or lines that can't be fit onto the buttons? (Preference given to lines, of course...)