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sipXconfig
: ACD
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Open Issues
19
unresolved issue(s).
Versions
(with open issues due to be fixed per version for this component)
XCF-1705
UNRESOLVED
ACD Reports: Add the capability for sipXconfig to display ACD reports from remote ACD servers
XCF-2531
UNRESOLVED
ACD: Overflow configuration mechanism for queues does not work
XCF-2455
UNRESOLVED
AssetSelector problems after Tapestry upgrade to 1.4.1
XCF-2456
UNRESOLVED
allow specified users to view ACD Reports without having superadmin privs
XCF-2448
UNRESOLVED
configuring of ACD agents should allow external SIP URIs
XCF-2374
UNRESOLVED
users who aren't defined as ACD agents should not have a GUI for signing in to the ACD Presence server
XCF-2395
UNRESOLVED
"Always Available" agents do not appear in "ACD Presence' list as being signed in
XCF-3078
UNRESOLVED
ACD: ACD Server Configuration failed and agents are not ringing
XCF-2538
UNRESOLVED
Activating the ACD server displays the message "ACD server configuration failed" on the job status page
XCF-2130
UNRESOLVED
Changing mapping of extension to queue in ACD does not take effect without a restart
XCF-2048
UNRESOLVED
Sipxconfig allows creation of a Hunt Group using the same extension as an ACD Line already configured and active.
XCF-1798
UNRESOLVED
WebUI for ACD overflow destination needs to be cleaned up
XCF-2467
UNRESOLVED
existing ACD overflow queues not represented in GUI after upgrade to 3.10
XCF-2733
UNRESOLVED
ACD Historic Reports: Inconsistent numbers on Agent Activity Summary report
XCF-2549
UNRESOLVED
"invalid date" instead of "invalid time" displayed in case of validation error
XCF-1912
UNRESOLVED
ACD Presence: Clicking on Refresh button doesnot uncheck the checkboxes selected
XCF-2020
UNRESOLVED
Accepts duplicate ACD server names.
XCF-2017
UNRESOLVED
Deleting a line doesnot give warning message on ACD server.
XCF-2038
UNRESOLVED
Unable to edit the Group Supervisor under config UI.
4.0
6
4.2
1
Unscheduled
12
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Component Summary
Open
15
33%
Resolved
5
11%
Closed
21
47%
New
4
9%
Open Issues
By Priority
Critical
2
11%
Major
6
32%
Minor
6
32%
Trivial
5
26%
By Assignee
Unassigned
19
100%