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All Projects : sipXecs : ACD (Component)



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Open Issues

20 unresolved issue(s).

Versions

(with open issues due to be fixed per version for this component)
   New Feature XECS-883 UNRESOLVED ACD: Add CTI interface that allows for screen pops based on incoming calls Critical Open
   New Feature XECS-880 UNRESOLVED ACD: Add call recording capability Critical Open
   New Feature XECS-882 UNRESOLVED ACD: Performance improvement Critical Open
   Bug XECS-1498 UNRESOLVED ACD agents remained Signed-out after core dump. Critical New
   Improvement XECS-876 UNRESOLVED ACD should email notifications of important agent status changes (eg automatic agent sign out, or when no agents at all are signed in) Major Open
   New Feature XECS-905 UNRESOLVED ACD: Add reporting for agent auto-sign out events Major Open
   New Feature XECS-881 UNRESOLVED ACD: Add supervisor monitoring capability Major Open
   New Feature XECS-755 UNRESOLVED ACD: In addition to login / logout an agent should be able to specify a presence status "break" Major Open
   New Feature XECS-225 UNRESOLVED Ability for an ACD Supervisor to monitor "live"Agent calls Major Open
   Bug XECS-1512 UNRESOLVED allow ACD agents to sign in/out of individual queues Major Open
   Improvement XECS-738 UNRESOLVED support ACD Transfer mode (in addition to current Conference mode) Major Open
   Improvement XECS-1502 UNRESOLVED allow ACD queues to be prioritized Major Patch Pending
   Improvement XECS-330 UNRESOLVED ACD Server: It should be possible for an agent to sign-in to a specific queue only Minor Open
   Bug XECS-1390 UNRESOLVED ACD server inaccurately terminates subscription to the agent Minor Open
   Bug XECS-207 UNRESOLVED ACD: Agents stop ringing in overflow queue if overflow queue of Q1 is Q2 and vice-versa Minor Open
   New Feature XECS-1104 UNRESOLVED ACD: Callback in queue Minor Open
   Bug XECS-505 UNRESOLVED ACD: In Deferred mode, welcome audio is played followed by AA prompt, when Overflow Entry is set to Autoattendant Minor Open
   Bug XECS-208 UNRESOLVED Logging directory does not get updated in the sipxacd.xml file after reverting it to blank Minor Open
   Bug XECS-1139 UNRESOLVED The chinese name wav file for ACD store with ugly Hexes name Minor Open
   Bug XECS-1537 UNRESOLVED ACD Call goes on 'Hold' when users in huntgroup do not answer the ACD call when Overflow Type is set to a Huntgroup Minor New
Unreleased 4.0 3
  Unscheduled 17

Preset Filters

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 - Outstanding
 - Unscheduled
 - Most important
 		- Resolved recently
 - Added recently
 - Updated recently

Component Summary

Open Open 17
   28%
Resolved Resolved 5
   8%
Closed Closed 35
   58%
New New 2
   3%
Patch Pending Patch Pending 1
   2%

Open Issues

By Priority
Critical Critical 4
   20%
Major Major 8
   40%
Minor Minor 8
   40%

By Assignee
Dale R. Worley 1
   5%
Mardy Marshall 1
   5%
Scott Lawrence 1
   5%
Unassigned 17
   85%

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