Issue Details (XML | Word | Printable)

Key: XPH-72
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Major Major
Assignee: Mike Cohen
Reporter: Raghu Venkataramana
Votes: 0
Watchers: 0
Operations

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sipXphone

Unable to set phone to the factory defaults.

Created: 2005-02-22 10:54   Updated: 2009-05-06 22:09   Resolved: 2005-02-27 13:57
Component/s: None
Affects Version/s: None
Fix Version/s: None

Time Tracking:
Not Specified

File Attachments: 1. Text File syslog.txt (14 kB) 2005-02-22 05:54 - Raghu Venkataramana

Environment:
Core Apps : 2.6.0.25 February 20 2005
Kernel : 2.6.0.25 February 18 2005


 Description  « Hide
The bug is being submited on behalf of Sathya Shankar

The sipXphone could not be set to factory defaults. Even though the phone restarts after trying to set it to factory defaults, the configuration, user settings etc., remain the same as before.

The log file read:
?2005-02-21T08:51:25.986000Z":15:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: app-config_incoming from directory \\"
"2005-02-21T08:51:25.976000Z":14:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: user-config_incoming from directory \\"
"2005-02-21T08:51:25.966000Z":13:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: pinger-config_incoming from directory \\"

Taking a tip from the above lines, I put a copy of the user-config file in the root directory (C:\) and then set the phone to factory defaults. The user-config file in the root directory was getting deleted and the actual config file (...\meta\user-config) *was not*.

Attached files:
sys-log.txt



Bob Andreasen added a comment - 2005-02-27 12:06
Mike,

Can you take a look at this when you have some time?

Mike Cohen added a comment - 2005-02-27 13:57
Now deleting the right files on a factory reset.

Raghu Venkataramana added a comment - 2009-05-06 22:09
Closing old resolved issue.