sipXphone

Unable to set phone to the factory defaults.

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Major Major
  • Resolution: Fixed
  • Affects Version/s: None
  • Fix Version/s: None
  • Component/s: None
  • Description:
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    The bug is being submited on behalf of Sathya Shankar

    The sipXphone could not be set to factory defaults. Even though the phone restarts after trying to set it to factory defaults, the configuration, user settings etc., remain the same as before.

    The log file read:
    ?2005-02-21T08:51:25.986000Z":15:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: app-config_incoming from directory \\"
    "2005-02-21T08:51:25.976000Z":14:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: user-config_incoming from directory \\"
    "2005-02-21T08:51:25.966000Z":13:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: pinger-config_incoming from directory \\"

    Taking a tip from the above lines, I put a copy of the user-config file in the root directory (C:\) and then set the phone to factory defaults. The user-config file in the root directory was getting deleted and the actual config file (...\meta\user-config) *was not*.

    Attached files:
    sys-log.txt

    Show
    The bug is being submited on behalf of Sathya Shankar The sipXphone could not be set to factory defaults. Even though the phone restarts after trying to set it to factory defaults, the configuration, user settings etc., remain the same as before. The log file read: ?2005-02-21T08:51:25.986000Z":15:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: app-config_incoming from directory \\" "2005-02-21T08:51:25.976000Z":14:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: user-config_incoming from directory \\" "2005-02-21T08:51:25.966000Z":13:KERNEL:ERR:qandesk1::00000000:00-90-4B-2E-3D-E0:"Unable to delete file: pinger-config_incoming from directory \\" Taking a tip from the above lines, I put a copy of the user-config file in the root directory (C:\) and then set the phone to factory defaults. The user-config file in the root directory was getting deleted and the actual config file (...\meta\user-config) *was not*. Attached files: sys-log.txt
  • Environment:
    Core Apps : 2.6.0.25 February 20 2005
    Kernel : 2.6.0.25 February 18 2005

Attachments

  1. Text File
    syslog.txt
    (14 kB)
    Raghu Venkataramana
    2005-02-22 05:54

Activity

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Bob Andreasen added a comment - 2005-02-27 12:06
Mike,

Can you take a look at this when you have some time?
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Bob Andreasen added a comment - 2005-02-27 12:06 Mike, Can you take a look at this when you have some time?
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Mike Cohen added a comment - 2005-02-27 13:57
Now deleting the right files on a factory reset.
Show
Mike Cohen added a comment - 2005-02-27 13:57 Now deleting the right files on a factory reset.
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Raghu Venkataramana added a comment - 2009-05-06 22:09
Closing old resolved issue.
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Raghu Venkataramana added a comment - 2009-05-06 22:09 Closing old resolved issue.

People

Dates

  • Created:
    2005-02-22 10:54
    Updated:
    2009-05-06 22:09
    Resolved:
    2005-02-27 13:57
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