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Key: XTRN-8
Type: Bug Bug
Status: Open Open
Priority: Minor Minor
Assignee: Paul Mossman
Reporter: Baslingappa.B
Votes: 0
Watchers: 2
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Phone does not ring for the "Ring for" duration set in the call forwarding rule of config UI in federated systems

Created: 2008-01-25 05:22   Updated: 2008-10-16 06:43
Component/s: Polycom - SoundPoint IP
Affects Version/s: None
Fix Version/s: None

Original Estimate: Unknown Remaining Estimate: Unknown Time Spent: Unknown
File Attachments: 1. GZip Archive sipx-configuration-earth.qantom.int.tar.gz (589 kb)
2. GZip Archive sipx-configuration-jupiter.qantom.int.tar.gz (558 kb)
3. GZip Archive sipx-configuration-jupiter.qantom.int.tar.gz (405 kb)
 4. GZip Archive sipx-configuration-mars.qantom.int.tar.gz (379 kb)
5. GZip Archive sipx-configuration-sipx-acd.qantom.int.tar.gz (419 kb)
6. GZip Archive sipx-configuration-sun.qantom.int.tar.gz (556 kb)
Environment:
sipxproxy 3.9.7-011755 2008-01-25T20:15:38 albatros.pingtel.com
sipxconfig 3.9.7-011755 2008-01-25T20:39:46 albatros.pingtel.com


 Description  « Hide
Precondition:
1)Three machines MA,MB,MC should be installed with sipxchange
2)Custom Dial plans In MA should be set to prefix 55 followed by 3 digits with unmanaged gate way address as MB.qantom.int
3)Custom Dial plans In MB should be set to prefix 77 followed by 3 digits with unmanaged gate way address as MC.qantom.int
4)Custom Dial plans In MC should be set to 66 followed by 3 digits with unmanaged gate way address as MA.qantom.int
5)Two phones P1,P2 should be registered to MA
6)P3 should be registered to MB
7)P4 should be registered to MC
8)set the following call forwarding rules in sipXconfig user portal
     a)P3 call forwarding rule(if no response) should be set to P4 of machine C and P4 call forwarding rule(if no response) should be set to P2 of machine A


Steps to Reproduce:
1)From P1 of MA dial to P3 of MB
2)P3 of MB should forward the call to P4 of machine C and P4 of machine C should forward the call to P2 of machine A.
                       
Expected Response:
P2 of machine A should ring for 30 seconds
            
Actual Result:
P2 of machine D rings for less than 10 seconds

Call id:
4e54593c-42ed7a82-960bbd5@176.25.2.223

In the given attached snapshots
Jupiter is MA,
sipx-acd is MB
mars is MC

 All   Comments   Work Log   Change History      Sort Order:
[ Permlink | « Hide ]
Lih-Shyng Tzeng - 2008-01-25 13:57
Please edit the "Expected Response" and "Actual Result" sections to make them clear. I think there are some typos there.

[ Permlink | « Hide ]
Baslingappa.B - 2008-01-28 01:22
Sorry for the typos.I have edited the issue

[ Permlink | « Hide ]
Chris Parfitt - 2008-10-15 09:08
Could you please re-test with the latest Polycom firmware and against the latest sane SCS500 2.5 build:Please close those issues that no longer exist and assign the others to Paul Mossman

[ Permlink | « Hide ]
Ashwini Madapatty - 2008-10-16 04:34
Verified the above issue on the following build with the Polycom phones 3.1.0.0084 firmware version and is still reproducible.

sipxproxy 3.11.6-013497 2008-09-23T21:40:12 oem-centos5
 sipxconfig 3.11.6-013497 2008-09-23T21:52:01 oem-centos5

Precondition

* Installed 3 machines ME(Earth.qantom.int),MJ(Jupiter.qantom.int),MS(sun.qantom.int).

* Added a custom dial plan in ME as To_jupiter with perfix set to 55 followed by "any number digits" with the unmanaged gateway addressed to jupiter.qantom.int
* Added a custom dial plan in MJ as to_sun with perfix set to 66 followed by "3 digits" with the unmanaged gateway addressed to sun.qantom.int
* Added a custom dial plan in MS as To_earth with perfix set to 77 followed by "3 digits" with the unmanaged gateway addressed to earth.qantom.int
* Registered phone1(400) and phone2(401) to ME.
*Registered Phone3(405) to MJ.
* Registered phone4(302) to MS.
* Set the call forwarding rule as following
 Phone3 call forwarding rule(if no response) set to Phone4 of machine MS for 30 seconds and Phone4 call forwarding rule(if no response) set to Phone2 of machine ME for 30 seconds.

Steps to reproduce:
From Phone1 of ME dial to Phone3 of MJ .

Expected Result : Phone3 of MJ should ring for 30 seconds and forward the call to phone4 of MS,phone4 should ring for 30 seconds and forward the call to phone2 of ME

Actual Result : Phone3 of MJ rings for 19seconds and forwards the call to phone4 of MS,Phone4 rings for 19seconds and forwards the call to phone2 of ME which rings for 12 seconds.

When cross verified in alias.xml for call forwading duration for phone3,expires is set to 30seconds.

<identity>405@jupiter.qantom.int</identity>
        <contact>&lt;sip:66302@jupiter.qantom.int;sipx-noroute=Voicemail?expires=30&gt;;q=0.9</contact>

call id : edc1fbf4-1220c8a-668e4e29@176.25.2.210

Attachments :
sipx-configuration-earth.qantom.int.tar
sipx-configuration-jupiter.qantom.int.tar
sipx-configuration-sun.qantom.int.tar

-Ashwini




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