[#XX-6056] No MWI indication and email notification upon Depositing the voicemail - SIPfoundry Issue Tracker

Details

Type: Bug
Status: Closed
Priority: Critical
Resolution: Fixed
Affects Version/s: 4.1
Fix Version/s: None
Component/s: Voicemail

Team:

Unspecified
Rank:

3561
Labels:

Description:

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According to issue ~~XX-6053~~ one would not be able to listen to voicemail prompt till internal voicemail server is selected in voicemail dial plan , Hence while writing this issue voice mail dial plan is kept at internal voicemail server.

Precondition :

1. Register two users 143 and 144
2. Set email address and additonal email address to user 144 (e.g. pingers@qantom.com)
3. Change voicemail type to internal voicemail server in Dial plan -> Voicemail
4. Dial 144 from 143 and do not answer the call.
5. Deposit the voicemail to 144

Expected Result : MWI notification should glow and also email notification should be sent to the specified address.

Actual result : No MWI notification comes on the TUI and also no email notification is sent to specified email address.

CALL ID : cee724db-3e17d42b@176.25.2.145

Attached files : 1. emai_mwi.tar.gz
2. email.xml (merged log)

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According to issue ~~XX-6053~~ one would not be able to listen to voicemail prompt till internal voicemail server is selected in voicemail dial plan , Hence while writing this issue voice mail dial plan is kept at internal voicemail server. Precondition : 1. Register two users 143 and 144 2. Set email address and additonal email address to user 144 (e.g. pingers@qantom.com) 3. Change voicemail type to internal voicemail server in Dial plan -> Voicemail 4. Dial 144 from 143 and do not answer the call. 5. Deposit the voicemail to 144 Expected Result : MWI notification should glow and also email notification should be sent to the specified address. Actual result : No MWI notification comes on the TUI and also no email notification is sent to specified email address. CALL ID : cee724db-3e17d42b@176.25.2.145 Attached files : 1. emai_mwi.tar.gz 2. email.xml (merged log)

Environment:

sipxportlib 4.1.0-015878 2009-07-01T19:33:07 oem-centos5
sipxtacklib 4.1.0-015878 2009-07-01T19:36:57 oem-centos5

Download all attachments as a ZIP file

Attachments

emai_mwi.tar.gz

(1.54 MB)

Naveena Krishna P

2009-07-03 06:13
email.xml

(73 kB)

Naveena Krishna P

2009-07-03 06:13

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Ananda Teertha added a comment - 2009-07-03 08:42

This issue is reproducible with Polycom Nortel 12xx and counterpath phones.

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Ananda Teertha added a comment - 2009-07-03 08:42 This issue is reproducible with Polycom Nortel 12xx and counterpath phones.

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Andy Spitzer added a comment - 2009-07-03 11:57

sipXivr: create inbox, saved, and deleted dirs in mailbox if needed

There was an assumption that these directories existed if the top level
mailbox existed. It seems they didn't always!

--Woof!

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Andy Spitzer added a comment - 2009-07-03 11:57 sipXivr: create inbox, saved, and deleted dirs in mailbox if needed There was an assumption that these directories existed if the top level mailbox existed. It seems they didn't always! --Woof!

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Naveena Krishna P added a comment - 2009-07-06 01:21

Installed latest build Scs - 4.1.0-015898 and retested the issue , this issue is not reproducible in this build (MWI indication is seen on the TUI and email notification is sent to the specified address upon depositing the voicemail) . Hence closing the issue .

-Naveen

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Naveena Krishna P added a comment - 2009-07-06 01:21 Installed latest build Scs - 4.1.0-015898 and retested the issue , this issue is not reproducible in this build (MWI indication is seen on the TUI and email notification is sent to the specified address upon depositing the voicemail) . Hence closing the issue . -Naveen

sipXecs

No MWI indication and email notification upon Depositing the voicemail

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