[#XX-6057] Call gets disconnected after dialing 101. - SIPfoundry Issue Tracker

sipXecs

Call gets disconnected after dialing 101.

Created: 2009-07-03 06:13 Updated: 2009-07-06 02:00 Resolved: 2009-07-03 11:58

Component/s:

Voicemail

Affects Version/s:

4.1.0

Fix Version/s:

None

Time Tracking:

Not Specified

File Attachments:	1. Dial101.tar.gz (1.54 MB) 2009-07-03 06:13 - Vani Hebballi
Environment:	« Hide sipxproxy 4.1.0-015878 2009-07-01T19:54:47 oem-centos5 sipxconfig 4.1.0-015878 2009-07-01T20:13:12 oem-centos5 Show » sipxproxy 4.1.0-015878 2009-07-01T19:54:47 oem-centos5 sipxconfig 4.1.0-015878 2009-07-01T20:13:12 oem-centos5

Team:

Unspecified

Description

« Hide

Precondition:

Go to System-->Dial Plans-->Voicemail dial plan
Choose Voicemail Type as Internal Voicemail Server and click Ok.
Restart the services in "RED".
Register a Polycom phone to the SCS User ID 601

Description:
Dial 101 from the phone with UID 601 and enter the PIN followed by #.
Call gets disconnected instead of prompting the voice mail options.

Call ID : f30aa681-f4909be4-dac3bd4b
Attachments :
Snapshot : Dial101.tar.gz

Observation: This is observed on Nortel 12x0 phones also.

Sort Order:

[ Permalink | « Hide ]

Vani Hebballi added a comment - 2009-07-03 07:07

One more observation:
I dialed 101 and happened to log in as a different user by pressing #.
Entered the extension and PIN followed by # at the appropriate prompts.
Call was disconnected instead of prompting voice mail options.

Thanks,
Vani

[ Permalink | « Hide ]

Andy Spitzer added a comment - 2009-07-03 10:57

The new VM system is having difficulty reading the mailbox, and is throwing an exception.

Can you please tar up and attach to this issue the contents of:

/var/sipxdata/mediaserver/

(that isn't part of a normal snapshot)

Thanks.

--Woof!

[ Permalink | « Hide ]

Andy Spitzer added a comment - 2009-07-03 11:57

Never mind. Logged into SUT and saw the problem first hand.

--Woof!

[ Permalink | « Hide ]

Andy Spitzer added a comment - 2009-07-03 11:58

sipXivr: create inbox, saved, and deleted dirs in mailbox if needed

There was an assumption that these directories existed if the top level
mailbox existed. It seems they didn't always!

--Woof!

[ Permalink | « Hide ]

Vani Hebballi added a comment - 2009-07-06 02:00

This issue has been verified on the following build :

sipxproxy 4.1.0-015898 2009-07-05T13:24:01 oem-centos5
sipxconfig 4.1.0-015898 2009-07-05T13:43:04 oem-centos5

After dialing 101 and entering the PIN followed by # , VM options are prompted as expected.

Hence, closing the issue.