sipXecs

Call gets disconnected after dialing 101.

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Major Major
  • Resolution: Fixed
  • Affects Version/s: 4.1.0
  • Fix Version/s: None
  • Component/s: Voicemail
  • Team:
    Unspecified
  • Rank:
    4897   
  • Labels:
  • Description:
    Hide
    Precondition:

    Go to System-->Dial Plans-->Voicemail dial plan
    Choose Voicemail Type as Internal Voicemail Server and click Ok.
    Restart the services in "RED".
    Register a Polycom phone to the SCS User ID 601
     
    Description:
    Dial 101 from the phone with UID 601 and enter the PIN followed by #.
    Call gets disconnected instead of prompting the voice mail options.

    Call ID : f30aa681-f4909be4-dac3bd4b
    Attachments :
    Snapshot : Dial101.tar.gz

    Observation: This is observed on Nortel 12x0 phones also.
    Show
    Precondition: Go to System-->Dial Plans-->Voicemail dial plan Choose Voicemail Type as Internal Voicemail Server and click Ok. Restart the services in "RED". Register a Polycom phone to the SCS User ID 601   Description: Dial 101 from the phone with UID 601 and enter the PIN followed by #. Call gets disconnected instead of prompting the voice mail options. Call ID : f30aa681-f4909be4-dac3bd4b Attachments : Snapshot : Dial101.tar.gz Observation: This is observed on Nortel 12x0 phones also.
  • Environment:
    sipxproxy 4.1.0-015878 2009-07-01T19:54:47 oem-centos5
    sipxconfig 4.1.0-015878 2009-07-01T20:13:12 oem-centos5

Attachments

  1. GZip Archive
    Dial101.tar.gz
    (1.54 MB)
    Vani Hebballi
    2009-07-03 06:13

Activity

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Permalink
Vani Hebballi added a comment - 2009-07-03 07:07
One more observation:
I dialed 101 and happened to log in as a different user by pressing #.
Entered the extension and PIN followed by # at the appropriate prompts.
Call was disconnected instead of prompting voice mail options.

Thanks,
Vani
Show
Vani Hebballi added a comment - 2009-07-03 07:07 One more observation: I dialed 101 and happened to log in as a different user by pressing #. Entered the extension and PIN followed by # at the appropriate prompts. Call was disconnected instead of prompting voice mail options. Thanks, Vani
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Permalink
Andy Spitzer added a comment - 2009-07-03 10:57
The new VM system is having difficulty reading the mailbox, and is throwing an exception.

Can you please tar up and attach to this issue the contents of:

/var/sipxdata/mediaserver/

(that isn't part of a normal snapshot)

Thanks.

--Woof!
Show
Andy Spitzer added a comment - 2009-07-03 10:57 The new VM system is having difficulty reading the mailbox, and is throwing an exception. Can you please tar up and attach to this issue the contents of: /var/sipxdata/mediaserver/ (that isn't part of a normal snapshot) Thanks. --Woof!
Hide
Permalink
Andy Spitzer added a comment - 2009-07-03 11:57
Never mind. Logged into SUT and saw the problem first hand.

--Woof!
Show
Andy Spitzer added a comment - 2009-07-03 11:57 Never mind. Logged into SUT and saw the problem first hand. --Woof!
Hide
Permalink
Andy Spitzer added a comment - 2009-07-03 11:58
sipXivr: create inbox, saved, and deleted dirs in mailbox if needed

There was an assumption that these directories existed if the top level
mailbox existed. It seems they didn't always!

--Woof!
Show
Andy Spitzer added a comment - 2009-07-03 11:58 sipXivr: create inbox, saved, and deleted dirs in mailbox if needed There was an assumption that these directories existed if the top level mailbox existed. It seems they didn't always! --Woof!
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Permalink
Vani Hebballi added a comment - 2009-07-06 02:00
This issue has been verified on the following build :
 
sipxproxy 4.1.0-015898 2009-07-05T13:24:01 oem-centos5
sipxconfig 4.1.0-015898 2009-07-05T13:43:04 oem-centos5

After dialing 101 and entering the PIN followed by # , VM options are prompted as expected.

Hence, closing the issue.
Show
Vani Hebballi added a comment - 2009-07-06 02:00 This issue has been verified on the following build :   sipxproxy 4.1.0-015898 2009-07-05T13:24:01 oem-centos5 sipxconfig 4.1.0-015898 2009-07-05T13:43:04 oem-centos5 After dialing 101 and entering the PIN followed by # , VM options are prompted as expected. Hence, closing the issue.

People

  • Assignee:
    Unassigned
    Reporter:
    Vani Hebballi
  • Votes:
    0
    Watchers:
    0

Dates

  • Created:
    2009-07-03 06:13
    Updated:
    2009-07-06 02:00
    Resolved:
    2009-07-03 11:58
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