Issue Details (XML | Word | Printable)

Key: XX-7615
Type: Bug Bug
Status: Closed Closed
Resolution: Fixed
Priority: Major Major
Assignee: Unassigned
Reporter: soumyarao.KM
Votes: 0
Watchers: 0
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Call Pilot Telset UI: Invalid prompt heard after deleting and playing that message again.

Created: 2010-02-08 08:37   Updated: 2010-02-09 08:17   Resolved: 2010-02-08 08:49
Component/s: Voicemail
Affects Version/s: 4.1.6
Fix Version/s: None

Time Tracking:
Not Specified

File Attachments: 1. GZip Archive Invalid_Prompt_Delete.tar.gz (1007 kB) 2010-02-08 08:37 - soumyarao.KM

Environment:
sipxconfig 4.1.6-017914 2010-02-06T14:08:38 oem-centos5
sipxproxy 4.1.6-017914 2010-02-06T14:22:42 oem-centos5

Team: Operation


 Description  « Hide

Precondition:
1. Register SCS users as 810.
2. Enable Call pilot voicemail TUI for user 810 .
3. 810 should have one heard voice mail in its in box.

Steps to reproduce:
1. Dial 101 from 810 and logged into its own mailbox.
Prompt plays ---------> "You have no new messages, message one , to play the message press 2, to go the next message 6.
3.Enter 2 to play the message
 Plays the first message then --------> " End of message, to hear the message again press 2 , to delete it press 76, to go the next message press 6.
4.Enter 76 to delete the message.
Prompt plays ---------->"Message one deleted ,End of mailbox." "To start over at the first message press 6 to compose a message press 75."
5.Enter 6 to start over to first message.
Prompt plays as "Message one deleted ,to play the message press 2, to go the next message 6."
6.Enter 2 to play the message.

Expected Response:
Prompt should play the first message then "End of message, to hear the message again press 2 , to go the next message press 6".--------Do not interact
Prompt should play " You have finished playing an incoming voice message, command you can use are Play 2 ,Call sender 9.Reply 71, Reply all 74, Forward 73 , to go the next message press 6 , to go to the previous message press 4, for other message command press 7 * , for mailbox command press 8*.


Actual Response
Plays the first message again followed by the prompt "End of message, to hear the message again press 2 , *to delete it press 76* to go the next message press 6."
----------->Do not interact it.

Plays the prompt " You have finished playing an incoming voice message, command you can use are Play 2 ,Call sender 9.Reply 71, Reply all 74, Forward 73 , Delete 76, to go the next message press 6 , to go to the previous message press 4, for other message command press 7 * , for mailbox command press 8*.

Call ID:32480b1d-24f413b0-3b7132b3@176.25.2.181

Attachment:
1.Invalid_Prompt_Delete.tar.gz


Peter Fowler added a comment - 2010-02-08 08:49
Have corrected the prompts to match exactly what CS1K CallPilot does.
In particular the phase "to delete the message, press 7-6" is no longer
mentioned.

Peter Fowler added a comment - 2010-02-08 08:50
fixed in revision 17918

soumyarao.KM added a comment - 2010-02-09 08:16
Verified the fix in 4.1.6-017926 build.Correct prompt played after playing back the deleted message

Hence closing this issue.

Thanks,
Soumya