sipXecs

Localization : Dial by name AA prompt not localized upon installing localization package

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Major Major
  • Resolution: Fixed
  • Affects Version/s: 4.1.7
  • Fix Version/s: 4.1.7, 4.2
  • Component/s: LanguagePack
  • Team:
    Operation
  • Rank:
    1512   
  • Labels:
  • Description:
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    Type : New test scenario

    Preconditions :
    1.Register Polycom phone with UID 500
    2.Install French language package (latest) by navigating System>> Localization page.
    3.Restart the services from the console.
    4.Navigate to tools->Internet options-->add the new French language and make it a top priority through IE.
    5.Navigate to System>>Localization page and select the installed language French and restart the services.

    Steps to reproduce:
    1.Dial the Auto Attendant extension 100 from the registered user 500 ( observation : AA started to play in French language.)

    Now, press the button 9 (ie; dial by name option) on the registered phone while playing AA prompt in French language.

    Expected :
    The dial by name prompt should be played in French language.

    Actual :
    After pressing option 9, the prompt is heard in default English language as "Please name of the person.......Press ....."

    Call ID : fb4d7781-c01deb80-9d8facb@176.25.2.167


    Attachment :
    snapshot : dialbyname_AAprompt.tar.gz
    Show
    Type : New test scenario Preconditions : 1.Register Polycom phone with UID 500 2.Install French language package (latest) by navigating System>> Localization page. 3.Restart the services from the console. 4.Navigate to tools->Internet options-->add the new French language and make it a top priority through IE. 5.Navigate to System>>Localization page and select the installed language French and restart the services. Steps to reproduce: 1.Dial the Auto Attendant extension 100 from the registered user 500 ( observation : AA started to play in French language.) Now, press the button 9 (ie; dial by name option) on the registered phone while playing AA prompt in French language. Expected : The dial by name prompt should be played in French language. Actual : After pressing option 9, the prompt is heard in default English language as "Please name of the person.......Press ....." Call ID : fb4d7781-c01deb80-9d8facb@176.25.2.167 Attachment : snapshot : dialbyname_AAprompt.tar.gz
  • Environment:
    sipxconfig 4.1.7-018253 2010-03-10T01:05:54 oem-centos5
    sipxproxy 4.1.7-018253 2010-03-10T01:21:57 oem-centos5

Attachments

  1. GZip Archive
    dialbyname_AAprompt.tar.gz
    (2.52 MB)
    Venugopal MS
    2010-03-11 01:45

Activity

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Ke Liu added a comment - 2010-03-12 11:43
Root cause found. Patch is created and under review.
Note: since most of localization packages do not contain file: dialbyname2.wav so when user plays with languages other than English, he/she might not hear this particular prompts "Please spell the name of the person. Press seven for 'q' and nine for 'z'". Other than that, all localized prompts will be played.
Show
Ke Liu added a comment - 2010-03-12 11:43 Root cause found. Patch is created and under review. Note: since most of localization packages do not contain file: dialbyname2.wav so when user plays with languages other than English, he/she might not hear this particular prompts "Please spell the name of the person. Press seven for 'q' and nine for 'z'". Other than that, all localized prompts will be played.
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Ke Liu added a comment - 2010-03-17 11:40
Done!
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Ke Liu added a comment - 2010-03-17 11:40 Done!
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Ke Liu added a comment - 2010-03-17 11:41
fix submitted and waiting for verification
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Ke Liu added a comment - 2010-03-17 11:41 fix submitted and waiting for verification
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Venugopal MS added a comment - 2010-03-18 02:01 - edited
Verified this issue in the following build :

sipxconfig 4.1.7-018335 2010-03-17T19:45:14 oem-centos5
sipxproxy 4.1.7-018335 2010-03-17T20:02:01 oem-centos5

Observations :
a) For English (ie; default ) language, the dial by name prompt is played as " Please name of the person, press 7 for Q and 9 for Z, to cancel press * "
b) For languages other than English (default) , the prompt "Please name of the person, press 7 for Q and 9 for Z " is not played ( as per Ke Liu's comment ) and only "To cancel press * " prompt is played with different languages as dial by name prompt .

Hence closing this issue.

Thanks,
 Venu
Show
Venugopal MS added a comment - 2010-03-18 02:01 - edited Verified this issue in the following build : sipxconfig 4.1.7-018335 2010-03-17T19:45:14 oem-centos5 sipxproxy 4.1.7-018335 2010-03-17T20:02:01 oem-centos5 Observations : a) For English (ie; default ) language, the dial by name prompt is played as " Please name of the person, press 7 for Q and 9 for Z, to cancel press * " b) For languages other than English (default) , the prompt "Please name of the person, press 7 for Q and 9 for Z " is not played ( as per Ke Liu's comment ) and only "To cancel press * " prompt is played with different languages as dial by name prompt . Hence closing this issue. Thanks,  Venu

People

  • Assignee:
    Unassigned
    Reporter:
    Venugopal MS
  • Votes:
    0
    Watchers:
    0

Dates

  • Created:
    2010-03-11 01:45
    Updated:
    2010-04-15 17:17
    Resolved:
    2010-03-17 11:40
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