Hide
Type : New test case
We didn't have a test case for this. We were trying out some additional cases for MOH and in the process hit upon this.
Precondition:
-Register Polycom 320 phone with an user ID 700.
-Set the 'Music on Hold Source' to 'System Music Directory'(Config UI->Features->Music on Hold page).
Test:
1. Navigated to Users > 700 user link > Music On Hold.
2. In the Music On Hold page, select 'None' from the 'Audio Source' drop down menu.
3. Click on the "Save and Update Phones" button immediately followed by "OK" button.
Expected Result:
1- The changes made in the user's MOH page should get saved.
2- The corresponding phone should get rebooted automatically.
3- When the 700 user is on call and press the HOLD button, no audio should be played on the other end.
Actual Result:
1., The changes made in the user's MOH page got saved.
2- The corresponding phone is not rebooted automatically.
3- When the HOLD button is pressed on the 700's phone, MOH is played on other end.
NOTE:
1) After applying changes in the user's MOH page and only the "Save and Update Phones" button is pressed then the issue is not seen.
2) This issue is reproducible with both Polycom and Nortel phones.
3) As a workaround, rebooted the corresponding phone manually and then it works as expected.
Attachments:
Snapshot:Mar11th_MOHSavefailsSanp.tar
Show
Type : New test case
We didn't have a test case for this. We were trying out some additional cases for MOH and in the process hit upon this.
Precondition:
-Register Polycom 320 phone with an user ID 700.
-Set the 'Music on Hold Source' to 'System Music Directory'(Config UI->Features->Music on Hold page).
Test:
1. Navigated to Users > 700 user link > Music On Hold.
2. In the Music On Hold page, select 'None' from the 'Audio Source' drop down menu.
3. Click on the "Save and Update Phones" button immediately followed by "OK" button.
Expected Result:
1- The changes made in the user's MOH page should get saved.
2- The corresponding phone should get rebooted automatically.
3- When the 700 user is on call and press the HOLD button, no audio should be played on the other end.
Actual Result:
1., The changes made in the user's MOH page got saved.
2- The corresponding phone is not rebooted automatically.
3- When the HOLD button is pressed on the 700's phone, MOH is played on other end.
NOTE:
1) After applying changes in the user's MOH page and only the "Save and Update Phones" button is pressed then the issue is not seen.
2) This issue is reproducible with both Polycom and Nortel phones.
3) As a workaround, rebooted the corresponding phone manually and then it works as expected.
Attachments:
Snapshot:Mar11th_MOHSavefailsSanp.tar
Bug
Closed
Major
This patch makes use of the eager profile manager when "Save and update phones" button is pressed in order to avoid the restart phone action to be cancelled by an immediate click on ok button. The OK button will still use the lazy manager.