sipXecs

Ottawa System User 2500 two Voicemail Messages left cut off after approx 17 and 26 seconds

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Critical Critical
  • Resolution: Fixed
  • Affects Version/s: 4.1.7
  • Fix Version/s: 4.1.7, 4.2
  • Component/s: Voicemail
  • Team:
    Operation
  • Rank:
    1423   
  • Labels:
  • Description:
    Hide
    This issue has happened to VMail messages received in my mailbox a few times now.
    At present I have 2 Voicemails in my Box that have cut of the callers message before they have finished.
    The first from Alicja that cut after approx 26 seconds.
    The second from me that was a test Vmail that cut after approx 17seconds
    I was leaving a message then suddenly heard the prompt for me to send or re-record the message (pressed no keys on my set at this time)
    My Mailbox is SIP user 2500
    I have not added a Snapshot as it is too big over 150Mb so any log files needed can be taken from the live system
    Show
    This issue has happened to VMail messages received in my mailbox a few times now. At present I have 2 Voicemails in my Box that have cut of the callers message before they have finished. The first from Alicja that cut after approx 26 seconds. The second from me that was a test Vmail that cut after approx 17seconds I was leaving a message then suddenly heard the prompt for me to send or re-record the message (pressed no keys on my set at this time) My Mailbox is SIP user 2500 I have not added a Snapshot as it is too big over 150Mb so any log files needed can be taken from the live system
  • Environment:
    Software Communication System (4.1.7-018258 2010-03-10T14:25:56)

Attachments

  1. File
    00000009-00.wav
    (261 kB)
    Naveena Krishna P
    2010-03-17 01:13
  2. File
    00000035-00.wav
    (936 kB)
    Naveena Krishna P
    2010-03-18 00:23
  3. File
    00000052-00.wav
    (156 kB)
    Naveena Krishna P
    2010-03-18 08:59
  4. File
    00000053-00.wav
    (156 kB)
    Naveena Krishna P
    2010-03-18 08:58
  5. XML File
    19th_fxo_vm.xml
    (61 kB)
    Naveena Krishna P
    2010-03-19 00:27
  6. GZip Archive
    19th_vm_fxo.tar.gz
    (922 kB)
    Naveena Krishna P
    2010-03-19 00:27
  7. File
    Full_volume.wav
    (1.15 MB)
    Naveena Krishna P
    2010-03-23 02:37
  8. File
    low_volume.wav
    (1.15 MB)
    Naveena Krishna P
    2010-03-23 02:37
  9. File
    no_volume(silent).wav
    (156 kB)
    Naveena Krishna P
    2010-03-23 02:37
  10. GZip Archive
    VM_18th_March.tar.gz
    (4.21 MB)
    Naveena Krishna P
    2010-03-18 08:58
  11. GZip Archive
    voicemail_17th_March.tar.gz
    (6.58 MB)
    Naveena Krishna P
    2010-03-17 01:13
  12. GZip Archive
    voicemail_cut.tar.gz
    (4.73 MB)
    Naveena Krishna P
    2010-03-18 00:23
  1. Audiocodes_PRI_VM.PNG
    (27 kB)
  2. screenshot-1.jpg
    (34 kB)
  3. voicemail_cut.PNG
    (22 kB)

Activity

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Permalink
Josh Patten added a comment - 2010-03-15 16:12 - edited
Note that this currently happens in 4.0.4 as well though possibly for different reasons. Only thing that ever fixes it temporarily (works fine for about a month) is a full server restart (not just the services, I have to warm reboot).

Just thought you should know...
Show
Josh Patten added a comment - 2010-03-15 16:12 - edited Note that this currently happens in 4.0.4 as well though possibly for different reasons. Only thing that ever fixes it temporarily (works fine for about a month) is a full server restart (not just the services, I have to warm reboot). Just thought you should know...
Hide
Permalink
Chris Parfitt added a comment - 2010-03-16 04:43
I am seeing this issue on all e-mails over approx 15/20 seconds long
Show
Chris Parfitt added a comment - 2010-03-16 04:43 I am seeing this issue on all e-mails over approx 15/20 seconds long
Hide
Permalink
Chris Parfitt added a comment - 2010-03-16 04:45
Changing to Critical as Voice messages are being cut off and part messages missed
Show
Chris Parfitt added a comment - 2010-03-16 04:45 Changing to Critical as Voice messages are being cut off and part messages missed
Hide
Permalink
Naveena Krishna P added a comment - 2010-03-17 01:13
This issue is reproducible with our setup also in the following build ,

sipxproxy 4.1.7-018308 2010-03-13T14:50:20 oem-centos5
sipxconfig 4.1.7-018308 2010-03-13T14:32:20 oem-centos5

Gateway used - Audiocodes Mediant 1000 PRI

1. Made an inbound call to SCS user 372 and rejected the call from 372 .
2. Call roles to voicemail (PSTN user hears VM prompt) .
3. Voicemail cut's off while recording , in my case after 17 seconds . But voicemail is delivered to the user as expected.

Call ID : 1111757156812000233438@176.25.1.36

Attached Files :
------------------
1. voicemail ---- 00000009-00.wav
2. snapshot ----- voicemail_17th_March.tar.gz

Thank you ,
Naveen
Show
Naveena Krishna P added a comment - 2010-03-17 01:13 This issue is reproducible with our setup also in the following build , sipxproxy 4.1.7-018308 2010-03-13T14:50:20 oem-centos5 sipxconfig 4.1.7-018308 2010-03-13T14:32:20 oem-centos5 Gateway used - Audiocodes Mediant 1000 PRI 1. Made an inbound call to SCS user 372 and rejected the call from 372 . 2. Call roles to voicemail (PSTN user hears VM prompt) . 3. Voicemail cut's off while recording , in my case after 17 seconds . But voicemail is delivered to the user as expected. Call ID : 1111757156812000233438@176.25.1.36 Attached Files : ------------------ 1. voicemail ---- 00000009-00.wav 2. snapshot ----- voicemail_17th_March.tar.gz Thank you , Naveen
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Permalink
Peter Fowler added a comment - 2010-03-17 09:34
The wav file you attached has just a little bit of noise in it but that is it. Did you record an actual message at a reasonable volume? When you say the message was delivered as expected .. when you listen to it .. is at a normal volume or is it quiet?
Show
Peter Fowler added a comment - 2010-03-17 09:34 The wav file you attached has just a little bit of noise in it but that is it. Did you record an actual message at a reasonable volume? When you say the message was delivered as expected .. when you listen to it .. is at a normal volume or is it quiet?
Hide
Permalink
Naveena Krishna P added a comment - 2010-03-18 00:21
Attached new voicemail wav file and snap-shot . Yes yesterday I did not recorded voicemail with full volume .
Today I tried same scenario and following are the observations .

* Recorded voicemail with full volume .
* While recording voicemail , exactly after 1 minute call got ended automatically (No prompt heard after recording).
* Voicemail delivered to the user as expected and successfully able to retrieve the deposited voicemail .

Call ID : 1135765784912000224246@176.25.1.36

Attached Files :
-----------------
1. snap-shot ----- voicemail_cut.tar.gz
2. screenshot ----- voicemail_cut.PNG
3. voicemail ----- 00000035-00.wav
Show
Naveena Krishna P added a comment - 2010-03-18 00:21 Attached new voicemail wav file and snap-shot . Yes yesterday I did not recorded voicemail with full volume . Today I tried same scenario and following are the observations . * Recorded voicemail with full volume . * While recording voicemail , exactly after 1 minute call got ended automatically (No prompt heard after recording). * Voicemail delivered to the user as expected and successfully able to retrieve the deposited voicemail . Call ID : 1135765784912000224246@176.25.1.36 Attached Files : ----------------- 1. snap-shot ----- voicemail_cut.tar.gz 2. screenshot ----- voicemail_cut.PNG 3. voicemail ----- 00000035-00.wav
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Permalink
Peter Fowler added a comment - 2010-03-18 08:27
ok .. that seems like a different problem though.

Could you do the following 15-20 times:

1) call in via the PRI gateway
2) leave a message in a mailbox, record at a reasonable but low volume (a volume that
   the system should reasonably not consider to be silence).
3) record for 20 seconds then hangup

If you find a case where the prompt plays during recording then save that message and attach it to the Jira.
Show
Peter Fowler added a comment - 2010-03-18 08:27 ok .. that seems like a different problem though. Could you do the following 15-20 times: 1) call in via the PRI gateway 2) leave a message in a mailbox, record at a reasonable but low volume (a volume that    the system should reasonably not consider to be silence). 3) record for 20 seconds then hangup If you find a case where the prompt plays during recording then save that message and attach it to the Jira.
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Permalink
Naveena Krishna P added a comment - 2010-03-18 08:57
Hi Peter ,

I tried the scenario as you mentioned for around 10 times . In all the cases voicemail got cut off after 10 seconds while recording.
Attached screenshot which shows voicemails .

Attached Files :
-------------------
1. VM_18th_March.tar.gz ---- snap-shot
2. 00000052-00.wav
3. 00000053-00.wav
4. Audiocodes_PRI_VM.PNG --- screenshot

Thank you ,
Naveen
Show
Naveena Krishna P added a comment - 2010-03-18 08:57 Hi Peter , I tried the scenario as you mentioned for around 10 times . In all the cases voicemail got cut off after 10 seconds while recording. Attached screenshot which shows voicemails . Attached Files : ------------------- 1. VM_18th_March.tar.gz ---- snap-shot 2. 00000052-00.wav 3. 00000053-00.wav 4. Audiocodes_PRI_VM.PNG --- screenshot Thank you , Naveen
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Permalink
Naveena Krishna P added a comment - 2010-03-19 00:27 - edited
I retested this with the Audiocodes FXO 114 gateway and got the same results .

After 10 seconds voicemail recording got cut off . By seeing at the merged log , IVR is sending the the "BYE" signal to sipXproxy .

In case of sipXbridge issue is reproducible intermittently .

Call ID : 145856028011200002323@176.25.2.31

Attached files :
------------------
1. 19th_vm_fxo.tar.gz ----- snap-shot
2. 19th_fxo_vm.xml ----- merged log

Thank you ,
Naveen
Show
Naveena Krishna P added a comment - 2010-03-19 00:27 - edited I retested this with the Audiocodes FXO 114 gateway and got the same results . After 10 seconds voicemail recording got cut off . By seeing at the merged log , IVR is sending the the "BYE" signal to sipXproxy . In case of sipXbridge issue is reproducible intermittently . Call ID : 145856028011200002323@176.25.2.31 Attached files : ------------------ 1. 19th_vm_fxo.tar.gz ----- snap-shot 2. 19th_fxo_vm.xml ----- merged log Thank you , Naveen
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Permalink
Peter Fowler added a comment - 2010-03-19 11:08
The wav file you provided with the PRI gateway test was very low in volume (when played using a media player .. ie. not played over a phone set).

For each failure could you check the volume level by playing the wav file via a media player. Perhaps compare to wav file recorded via a call that does NOT go through the gateway.

I strongly suspect this is a low volume problem. Freeswitch does silence detection and if the voice volume during record is too low for too long then recording will stop and the voice prompt you heard will indeed be played.

I can only reproduce the issue if I speak quietly when recording.
Show
Peter Fowler added a comment - 2010-03-19 11:08 The wav file you provided with the PRI gateway test was very low in volume (when played using a media player .. ie. not played over a phone set). For each failure could you check the volume level by playing the wav file via a media player. Perhaps compare to wav file recorded via a call that does NOT go through the gateway. I strongly suspect this is a low volume problem. Freeswitch does silence detection and if the voice volume during record is too low for too long then recording will stop and the voice prompt you heard will indeed be played. I can only reproduce the issue if I speak quietly when recording.
Hide
Permalink
Peter Fowler added a comment - 2010-03-22 11:33
in revision 18369 lowered silence threshold from 500 to 200 (200 is the Freeswitch default for silence threshold).
Show
Peter Fowler added a comment - 2010-03-22 11:33 in revision 18369 lowered silence threshold from 500 to 200 (200 is the Freeswitch default for silence threshold).
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Permalink
Chris Parfitt added a comment - 2010-03-22 11:36
Ananda please test the VMail Message cut off issue over a Gateway in this new build that now has the silence threshold lowered please, I cannot test this as I do not have an Audiocodes Gateway in my lab.
thanks
Chris
Show
Chris Parfitt added a comment - 2010-03-22 11:36 Ananda please test the VMail Message cut off issue over a Gateway in this new build that now has the silence threshold lowered please, I cannot test this as I do not have an Audiocodes Gateway in my lab. thanks Chris
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Permalink
Naveena Krishna P added a comment - 2010-03-23 02:37
Hi Peter ,

I retested with the following build ,

sipxproxy 4.1.7-018379 2010-03-23T00:45:37 oem-centos5
sipxconfig 4.1.7-018379 2010-03-23T00:28:17 oem-centos5

I deposited some voicemails with full volume and in this case I was able to record voicamails for longer duration without any problem . Same thing can be observed in case of voicemails with low volume .

But the problem now is only with the complete silent voicemails . While recording if I don't speak at all , then the voicemail cut's off after 10 seconds . There is already one issue is there for that XX-6510 .

Attached Files :
--------------------
1. Full_volume.wav
2. low_volume.wav
3. no_volume(silent).wav

So please suggest whether this issue can be closed ?



Thank you ,
Naveen
Show
Naveena Krishna P added a comment - 2010-03-23 02:37 Hi Peter , I retested with the following build , sipxproxy 4.1.7-018379 2010-03-23T00:45:37 oem-centos5 sipxconfig 4.1.7-018379 2010-03-23T00:28:17 oem-centos5 I deposited some voicemails with full volume and in this case I was able to record voicamails for longer duration without any problem . Same thing can be observed in case of voicemails with low volume . But the problem now is only with the complete silent voicemails . While recording if I don't speak at all , then the voicemail cut's off after 10 seconds . There is already one issue is there for that XX-6510 . Attached Files : -------------------- 1. Full_volume.wav 2. low_volume.wav 3. no_volume(silent).wav So please suggest whether this issue can be closed ? Thank you , Naveen
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Permalink
Chris Parfitt added a comment - 2010-03-23 06:10
I have tried to re-create this issue on the Ottawa SCS with Build 4.1.7-018386 by creating both normal volume and very low (whispering) Voice messages and I cannot re-create issue since Peter changed the threshold. Closing Jira
Show
Chris Parfitt added a comment - 2010-03-23 06:10 I have tried to re-create this issue on the Ottawa SCS with Build 4.1.7-018386 by creating both normal volume and very low (whispering) Voice messages and I cannot re-create issue since Peter changed the threshold. Closing Jira

People

  • Assignee:
    Unassigned
    Reporter:
    Chris Parfitt
  • Votes:
    0
    Watchers:
    0

Dates

  • Created:
    2010-03-12 03:37
    Updated:
    2010-04-15 17:17
    Resolved:
    2010-03-22 11:33
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